Privacy Policy

This Privacy Policy explains how Data Comms Direct Ltd (referred to as "we," "us," or "our") collects, uses, and protects your personal information in compliance with the General Data Protection Regulation (GDPR) and the UK Data Protection Act 2018 when you use our ecommerce website


1.     Information We Collect

We collect the following types of personal information when you make a purchase on our website:
Name and contact information (such as email address, phone number, and shipping address)
Payment information (such as credit card number and billing address)
Order history and preferences. 
We may also collect non-personal information, such as your IP address and browser type, when you visit our website.


2.     How We Use Your Information

We use your personal information to fulfill your orders, communicate with you about your orders, and improve our website and services. Specifically, we may use your information to:

  • Process and fulfill your orders
  • Contact you regarding your orders or customer service inquiries
  • Customise your shopping experience
  • Improve our website and services
  • Send you marketing communications (with your consent)

We may also use your non-personal information for website analytics and to prevent fraud.


3.     Marketing

We may use your personal information to send you marketing communications (with your consent) about our products and services that may be of interest to you. You have the right to withdraw your consent at any time.


4.     Opting Out

You can opt out of receiving marketing communications by:

  • Clicking the unsubscribe link in the marketing email
  • Contacting us at privacy@dcdi.co.uk or by phone at 01823 653100

Even if you opt out of marketing communications, we may still send you non-marketing emails related to your orders or customer service inquiries.


5.     Cookies

We use cookies and similar technologies on our website to collect non-personal information and improve your shopping experience. For more information about how we use cookies, please see our Cookies Policy Here.


6.     Information Sharing

We do not sell or rent your personal information to third parties. However, we may share your information with third-party service providers who help us fulfill orders, process payments, and improve our website and services.

We may also share your information as required by law, to protect our rights and property, or in connection with a merger or acquisition.


7.     Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes for which it was collected unless a longer retention period is required by law.


8.     Your Rights

You have the right to access, correct, or delete your personal information. You may also withdraw your consent for us to use your information for marketing purposes at any time.


9.     Security

We take reasonable measures to protect your personal information from unauthorised access, disclosure, or misuse. However, no security system is completely foolproof, and we cannot guarantee the security of your information.


10.Privacy Controller

Our privacy controller is Jason Moss. You can contact our privacy controller at:

Data Comms Direct Ltd
Units 3A & 3J Westpark
Wellington
Somerset
TA21 9AD


Email: privacy@dcdi.co.uk

Telephone: 01823 653100


11. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our website.